This comprehensive FAQ covers all common inquiries raised by global fabric buyers, involving minimum order quantity, production lead time, fabric quality control, customized solutions, payment terms, logistics, after-sales service, cross-border export requirements and other segments. All questions are categorized clearly for quick lookup. As a professional Custom Fabric Manufacturer, we have sorted out a complete procurement guide to help global buyers complete every link of fabric orders efficiently and smoothly.
This article includes 10 chapters. This is Part 2 (Chapters 5–10). Click here to view Part 1 (Chapters 1–4).
Chapter 5 Payment & Transaction Terms
What is the payment term for first-time cooperation? What payment channels are supported?
Answer: New customers adopt a three-stage payment process for initial cooperation: 30% deposit to arrange production after order confirmation + 50% progress payment when mass production reaches half completion + 20% balance payment after customers pass inspection. Corporate public account transfer is highly recommended to guarantee compliant transactions and smooth financial reconciliation for both parties. We also support formal offline corporate account transfers and other official channels. As a reliable Custom Fabric Manufacturer, we strictly implement standardized payment procedures to eliminate transaction risks for overseas purchasers.
Can I pay the balance only after goods arrive and pass inspection?
Answer: Balance payment after on-site receipt inspection is temporarily unavailable. Before shipment, our team will send pre-production mass confirmation samples in advance, together with fabric inspection reports following the American 4-Point System. Customers can verify color, hand feel, elasticity and fabric quality beforehand. We also welcome customers’ own QC staff or third-party authoritative institutions to conduct on-site inspection; shipment will only be arranged after full confirmation.
Do foreign trade orders accept L/C and TT payment?
Answer: Regular foreign trade orders support two mainstream international payment methods: TT telegraphic transfer and Letter of Credit (L/C). Small trial orders and sample orders can flexibly use Alipay and Paypal to fit payment habits of domestic and overseas clients. Our service system adapts to diversified global settlement demands to facilitate cross-border cooperation.
Chapter 6 Delivery & Logistics
What logistics are adopted for regular shipments? How long does delivery take?
Answer: Domestic bulk orders mainly cooperate with dedicated full-truck logistics. Same-day shipment and next-day arrival are available for most regions. For export orders, sea transportation is uniformly arranged. The sea transit time ranges from 7 to 20 days depending on destination port distance, and tracking numbers will be provided synchronously. As an experienced Custom Fabric Manufacturer, we have established long-term cooperative logistics channels to stabilize delivery timelines.
How are fabrics packed? Are moisture-proof and pressure-resistant measures adopted?
Answer: All fabrics are packed in rolls. Inner layers are sealed with nylon waterproof films for moisture resistance, while outer layers use thick woven bags for wear and scratch resistance, meeting standard logistics protection requirements. For high-end fabrics and long-distance sea freight orders, hard cartons can be upgraded for compression resistance to avoid extrusion deformation during transit. Our team provides customized packaging solutions based on fabric grades and transportation modes.
Can quantity and specifications be checked before order shipment?
Answer: Our staff will conduct a secondary review of all fabric parameters including meterage, width, weight and color before delivery to ensure shipped goods fully match order requirements. Customers can also check delivery lists online simultaneously. Every shipment from our Custom Fabric Manufacturer undergoes double verification to avoid specification mismatches.
Does export fabric packaging comply with international transportation standards?
Answer: Export fabric packaging meets international sea and air freight standards, with double-layer sealed moisture-proof treatment, wear resistance and shock resistance for long-distance transit, suitable for container stacking. Customized shipping marks and labels can be made according to destination port requirements. Our strictly follows global packaging norms to pass customs inspection smoothly.
What is the HS code for fabrics? Can you assist in code classification to avoid high tariffs?
Answer: Our team can provide standard HS codes for all woven stretch fabrics. Drawing on years of export experience, this Custom Fabric Manufacturer can assist customers in reasonable tariff code classification under compliance premises to legally reduce customs clearance tariff costs. All customs declaration procedures are fully compliant with zero customs clearance risks.
Who takes responsibility if fabrics get damp or damaged during sea transportation?
Answer: Our company bears all goods risks before cargo leaves the factory warehouse. Once goods are handed over to freight forwarders and loaded into containers, logistics-related damage and damp risks fall on logistics providers or buyers. Our will assist customers in filing claims with freight forwarders and supply complete shipment documents.
Chapter 7 Inspection & After-Sales Service
Can on-site inspection or video inspection be arranged before mass shipment?
Answer: Two inspection modes are available before delivery: on-site physical inspection and full-process synchronous video inspection. Official fabric quality inspection reports are issued free of charge for regular orders, with fully transparent inspection processes to guarantee mass fabric quality meets customer standards. As a trustworthy Custom Fabric Manufacturer, we open all production and inspection links to clients for full supervision.
How to handle fabric defects or insufficient size after receiving goods?
Answer: If customers find fabric holes, stains, weaving defects or other quality issues upon receipt, provide real photos for verification, and our team will resolve the problem immediately. If confirmed as quality defects caused by our side, qualified fabrics will be reissued free of charge, and we will fully cover all direct losses including cutting and production downtime incurred by customers. This consistent after-sales commitment distinguishes our Custom Fabric from other suppliers.
Can fabrics with insufficient length or unqualified weight be returned or exchanged?
Answer: Stretch fabrics feature natural shrinkage. A shrinkage within 2 meters for 100-meter stretch fabrics after standing for 24 hours is a normal physical property in the industry and not deemed a length shortage defect. For non-stretch fabrics with excessive length shortage or weight deviation, we provide unconditional replenishment or full refund compensation. Full order return and exchange are supported if key fabric parameters fail to reach standards, with all logistics and production costs borne by our Custom Fabric Manufacturer.
Who bears liability for quality problems of finished fabrics?
Answer: Fabrics go through multiple inspection procedures before leaving the factory. If non-artificial and non-misuse inherent quality problems occur after delivery, our takes full responsibility and compensates all economic losses of customers in accordance with signed contracts.
Is there compensation rules for delayed order delivery?
Formal sales contracts are signed by both parties with clear delivery schedules. If order delivery is delayed due to our production reasons, liquidated damages will be paid strictly in accordance with contract delay clauses to prevent disruption to customers’ shipment plans. Our prioritizes on-time delivery to safeguard clients’ supply chains.
Can surplus fabrics be recycled or stored for future replenishment?
Answer: Surplus fabrics already shipped out cannot be recycled at original prices. Color modification service (only light color to dark color) is available to help customers digest inventory, with all process and logistics fees borne by customers. Our will offer feasible inventory disposal suggestions upon customer demand.
What is the compensation standard if mass fabrics have color difference compared with confirmation samples?
If the color difference of mass fabrics exceeds the allowable industry tolerance range, customers can choose one of three solutions: ① Free full re-production of mass fabrics unconditionally; ② Partial refund based on defective proportion; ③ Full refund with round-trip logistics fees covered. Customers hold full decision-making rights. Our Custom Fabric Manufacturer controls color consistency rigorously to avoid such disputes.
Can after-sales support be provided if hidden quality problems are found after fabric cutting?
Yes, after-sales service is still available. If hidden weaving defects or unqualified internal physical properties undetected before delivery are discovered after cutting, customers can provide photos of defects and cut samples for verification, and our will still bear full liability, compensating fabric costs plus cutting labor losses.
Can production be suspended mid-order? Are there any suspension fees?
Production can be suspended free of charge before fabric weaving is completed with no extra fees. If orders are suspended after grey fabric weaving and dyeing processes are finished, customers need to cover raw material and process costs already incurred, and relevant suspension liabilities will be notified in advance before order placement by our Custom Fabric Manufacturer.
Chapter 8 Long-Term Cooperation & After-Sales Support (Custom Fabric Manufacturer)
What exclusive benefits are available for long-term cooperative clients?
Long-term framework cooperation customers enjoy four exclusive benefits provided by our Custom Fabric Manufacturer: ① Free samples all year round plus free sample delivery fees; ② Priority push of new fabrics and free seasonal fabric trend proposals; ③ Annual exclusive ordering bottom price; ④ Free one-on-one fabric craft and garment manufacturing technical guidance.
Can previously purchased fabrics be stably restocked repeatedly?
All historical repeat order fabrics support stable long-term restocking. Our retains complete process files and color swatch files for every fabric style to ensure consistent hand feel, weight, color and elasticity across all batches of repeat orders, eliminating quality deviation in reorders.
Is fabric usage guidance available for subsequent cutting and garment making?
Full-process fabric usage support is provided free of charge by our Custom Fabric Manufacturer, including pre-loosening treatment guidance, cutting precautions, sewing process suggestions, fabric storage and maintenance plans and other all-round technical services to help customers reduce garment loss rates.
Can you assist in providing customs declaration documents for foreign trade export?
We can assist customers in handling full sets of export customs declaration documents free of charge, including customs declaration forms, packing lists, invoices, certificates of origin, etc. We fully cooperate with cross-border customs clearance procedures to help customers complete customs clearance smoothly. As a professional Custom Fabric Manufacturer, we are familiar with global customs document requirements.
Chapter 9 Common Questions for New Purchasers
What materials need to be provided for first-time fabric procurement?
For first procurement, physical original samples are recommended for the most accurate color and version matching. If physical samples are unavailable, supply fabric composition, weight, width parameters plus product real photos, and our can match corresponding fabrics and send confirmation samples before mass production.
How to confirm suitable fabrics for my products?
Simply provide garment style drawings, target sales markets, required functional features (waterproof, anti-static, sun-proof, etc.) and budget ranges. Our business and technical teams will recommend suitable fabrics free of charge combined with product positioning, explain fabric advantages and disadvantages, and help you select materials precisely. Professional material matching is one core service of our Custom Fabric Manufacturer.
Will you remind buyers of common pitfalls in fabric procurement in advance?
We will actively remind customers to avoid procurement pitfalls in advance, such as stretch fabrics being unsuitable for ultra-hard workwear, dark fabrics not ideal for close-fitting underwear, outdoor fabric craft adaptation misunderstandings, etc. If selected fabrics mismatch product demands, our will inform clients of potential risks in advance and provide optimized solutions to prevent production losses.
What pre-processing should be done after receiving fabrics?
Basic maintenance should be conducted after fabric receipt: avoid long-term strong light exposure, rain soaking and open flame proximity. Stretch fabrics are suggested to stand and loosen for 12 hours before cutting to release internal fabric stress and prevent garment size deviation after cutting. Our Custom Fabric Manufacturer shares professional fabric maintenance tips with all buyers.
Are there any notes for fabric procurement in different seasons?
Rainy and high-temperature humid seasons: Ventilate warehouses fully to prevent fabric mildew and yellowing. Dry autumn and winter seasons: Properly humidify production workshops for down jacket and lightweight fabrics to eliminate static electricity, preventing down absorption and fabric dust adhesion that affect garment appearance. Our will send seasonal fabric storage reminders to regular clients.
Chapter 10 Exclusive FAQ for Foreign Trade
Do fabrics meet environmental standards for export to Europe, America and Southeast Asia?
All fabrics manufactured by our Custom Fabric Manufacturer fully comply with EU REACH, US CPSIA and environmental access standards of all Southeast Asian countries, with zero fluorine and harmful substances. Official certifications including GRS recycled certification, 100% PFAS-Free certification and OEKO-TEX® Standard 100 ecological textile certificates can be supplied to meet factory audit and customs clearance requirements of high-end European and American brands.
Can packing lists, certificates of origin, inspection certificates and other documents be provided?
Full sets of compliant foreign trade customs clearance documents are offered free of charge, including commercial invoices, packing lists, general certificates of origin / GSP certificates, inspection reports, fabric quality inspection certificates, etc., satisfying customs clearance demands of all countries worldwide. Our sorts out complete document packages for every export order.
Do you support FOB, CIF and other foreign trade trade terms?
Currently, foreign trade orders only adopt three common trade terms: EXW factory delivery, FCA and FOB. CIF and CFR destination delivery orders are temporarily not accepted, with clear quotations without hidden fees.simplifies trade term selection to avoid extra cost disputes.
Can complete GRS recycled fabric traceability documents be provided?
Full sets of GRS recycled traceability files are available, including Transaction Certificates (TC), traceability records and recycled raw material certificates, with one unique code per batch for full traceability, satisfying mandatory recycled traceability audit requirements of European and American brands. Our Custom Fabric Manufacturer holds complete GRS production and filing systems for recycled textiles.
